We just wrapped up our annual Leasing Training — a whirlwind four sessions, in two cities, in two days, covering The Phone & First Impressions, followed by Social Media 2.0 & Online Reputation Management. During a break at today's training, our marketing agency shared this clip with me:
After we stopped laughing, Stephanie said something along the lines of, "You know, this is totally relevant to us as managers. How in tune are we with our employees? Are we being specific enough in what we ask them to do? No one is a mind reader, but somehow we all assume that we're all on the same wavelength, until someone just suddenly falls forward."
Fascinating how thought-provoking a :13 video can be, isn't it?